Total Support
Our 'Total IT support' package offers you complete peace of mind, the responsibility for the smooth running of your computer systems becomes our priority. This package offers unlimited access to our FREEPHONE dedicated support line, unlimited remote access support PLUS unlimited on-site support PLUS all replacement parts* needed to get the system up and working correctly.
Our aim is to offer superior levels of customer service, so not only will we solve your computer and IT problems when you call, but we will proactively monitor your systems to check for potential problem areas. This includes regular checks of your Anti-Virus software, your back-up solution, and the operating system event logs all with the aim of maintaining your productivity.
The 'Total Computer Support' package includes all of the following:
- Unlimited telephone support
- Unlimited remote-access support
- Unlimited on-site labour
- All replacement parts required*
- Regular computer health check for security, anti-virus, potential problems
- First response usually 1 hour (maximum 4 hours)
To find out more, or for your free trial you can call IT Service Call FREE on 0800 612 7242
